Scalesource is looking for a Customer Service Representative / Dispatcher to support the daily operations of a growing home services company. In this role, you will manage inbound customer inquiries, coordinate service requests, dispatch technicians, and ensure timely communication between customers and field teams. You will play a key role in keeping operations organized and maintaining a high level of customer satisfaction.
What You'll Do
- Answer incoming customer calls and respond to service inquiries professionally.
- Collect customer information and identify service needs.
- Provide initial support and guide customers through the service request process.
- Schedule service appointments based on technician availability.
- Dispatch field technicians, drivers, or service teams efficiently.
- Adjust schedules and coordinate reschedules when needed.
- Monitor active service requests and ensure timely job completion.
- Track service progress and update customers on service status.
- Escalate urgent issues or service delays when necessary.
- Maintain clear communication with customers regarding service updates.
- Handle service concerns and intake customer issues.
- Provide solutions or escalate problems to management when appropriate.
- Maintain accurate records of service calls and dispatch logs.
- Update customer interactions and service notes in the CRM.
- Support administrative tasks and operational documentation.
What We're Looking For
- Minimum 2 years of experience handling inbound customer calls and providing customer support in a service-based business environment.
- At least 2 years of experience scheduling appointments, coordinating technicians, or supporting dispatch operations.
- Minimum 2 years of experience handling high volumes of customer inquiries and follow-ups via phone, email, or messaging platforms.
- At least 2 years of experience using CRM systems or dispatch software to manage service requests and customer records.
- Minimum 2 years of experience managing multiple operational tasks simultaneously such as dispatch coordination, customer communication, and job tracking.
- Professional and quiet remote work setup (PC) with reliable high-speed internet.
- Strong Zoom presence and polished communication skills.
- Ability to balance client interactions with administrative responsibilities.
- Submission of an introductory video is required as part of the hiring process.
Technical Stack
- CRM systems
- Dispatch software
Benefits & Compensation
- Compensation: $1,250 to $1,500 USD per month.
Work Mode
This is a fully remote, global position.
Scalesource is an equal opportunity employer.
