ISTA Personnel Solutions is hiring a Transportation Coordinator to support a US-based non-emergency medical transportation organization. In this remote role, you will be responsible for coordinating and verifying patient transport services, navigating complex scenarios to ensure rides are secured.
What You'll Do
- Verify patient insurance coverage for transportation services.
- Coordinate with in-network transportation providers to arrange patient rides.
- Manage complex booking scenarios requiring problem-solving and alternative solutions.
- Ensure all possible options are exhausted to secure transport for patients.
- Communicate effectively with providers, patients, and internal teams.
- Maintain accurate records of bookings, verifications, and communications.
- Take ownership of cases from initiation through to successful resolution.
What We're Looking For
- Minimum 2+ years of experience in insurance verification, EMS operations, dispatch coordination, or medical transportation.
- Strong understanding of US healthcare or insurance-related workflows and healthcare transportation.
- Exceptional English communication skills.
- Proven ability to think critically and resolve complex coordination challenges.
- Strong organizational and time management skills.
- Client-service mindset with a proactive, solutions-driven approach.
- Ability to work independently and take ownership of tasks.
Work Mode
This is a fully remote position open to candidates in South Africa. You will be required to work Eastern Standard Time (EST) hours.
