Corebridge Financial is hiring a Customer Service Professional III, Institutional Markets. In this role, you will provide personalized, professional service to participants of Structured Settlements. You will work with a significant degree of independence, applying strong judgment and a thorough understanding of Structured Settlement procedures.
What You'll Do
- Respond to customer phone calls via recorded lines.
- Participate in monthly peer review to evaluate call quality.
- Research, analyze, and respond to moderate customer service inquiries within acceptable standards.
- Key data input for customer service requests within department quality guidelines.
- Handle high priority requests in a rapid, efficient, and accurate manner.
- Respond positively to participant written correspondence and email inquiries, exceeding customer expectations.
- Provide necessary assistance in completion of paperwork supporting a variety of benefit transactions.
- Process participant change requests like address or EFT updates within department standards.
- Maintain benefits to ensure payments are distributed correctly.
- Coordinate duties by effective prioritization of responsibilities and time management.
What We're Looking For
- 3+ years of insurance experience, preferably with immediate or deferred annuity products.
- Strong attention to detail and accuracy.
- Excellent written and oral communication skills.
- Good problem solving and analytical skills.
- Strong customer and team orientation.
- Ability to work independently with minimal supervision.
- Ability to multitask and handle high work volume with tight deadlines.
- Proficiency in Word, Excel, and Microsoft Windows.
Nice to Have
- Some college preferred but not mandatory.
- Bi-lingual ability is a plus.
Technical Stack
- Microsoft Word
- Microsoft Excel
- Microsoft Windows
Benefits & Compensation
- Health and Wellness: Medical, dental, vision, mental health support, and wellness initiatives.
- Retirement Savings: Competitive 401(k) Plan with Company matching contribution of up to 6% and an additional 3% Company contribution.
- Employee Assistance Program: Confidential counseling services and resources.
- Matching Charitable Donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Up to 16 volunteer hours annually.
- Paid Time Off: Eligible employees start with at least 24 PTO days.
Work Mode
This is a hybrid position based in Houston, TX.
Corebridge Financial is committed to being an equal opportunity employer and complies with all applicable fair employment laws. All applicants are considered based on job-related qualifications and without regard to protected characteristics.
