Dreamlines GmbH is looking for a Customer Service Agent Kreuzfahrten (w/m/d) to join our team. In this role, you will manage operational support for existing cruise bookings, handle customer inquiries, and oversee after-sales processes, ensuring a high-quality service experience.

What You'll Do

Provide operational support for existing cruise bookings.
Process customer inquiries via phone and written communication while adhering to high quality standards.
Book additional services for customers.
Change and cancel previously booked services.
Process and review complaints and goodwill gestures efficiently and in a timely manner.
Collaborate on projects and contribute to the further development of service and after-sales processes.
Coordinate with internal departments and communicate with shipping companies and tour operators.

What We're Looking For

Enjoyment of customer interaction and a confident telephone demeanor.
Pronounced quality and service awareness, plus a careful and independent working style.
High comprehension, willingness to learn, and organizational talent.
Willingness to work shifts and weekends.
German language skills at native level and strong communication skills.

Nice to Have

First professional experience in tourism or hospitality.
English language skills.
Knowledge in the flight sector.

Benefits & Compensation

Discounted cruises for you, your family, and your friends, plus other travel discounts.
Employee discounts through cooperation partners such as Bäderland or Corporate Benefits.
Ship inspections during working hours.
Subsidy for company pension plan.
Regular team events and company parties.