Drive client success through strategic relationship management in a role that combines account growth, retention, and cross-functional collaboration. You’ll take ownership of annual upsell and renewal targets, working directly with senior stakeholders to understand their evolving business needs and deliver tailored solutions.
Key Responsibilities
- Lead retention and expansion initiatives by maintaining a deep understanding of client operations, goals, and decision-making structures.
- Proactively manage account health, identifying risks early and implementing actions to prevent downgrades or cancellations.
- Coordinate with Customer Success and internal support teams to resolve issues efficiently and strengthen client confidence.
- Conduct regular in-person and virtual meetings to build trust and uncover new opportunities for value creation.
- Track all sales activity and forecast accuracy in Salesforce, ensuring transparency and timely follow-up.
- Stay informed on market trends, competitor activity, and client-specific developments to position offerings effectively.
- Share customer insights to inform product development and guide cross-selling strategies.
- Plan renewal timelines well in advance, initiating outreach at least three months before contract end dates.
What You Bring
- Proven experience in consultative account management with a track record of meeting or exceeding retention and revenue goals.
- Strong ability to cross-sell using value-based positioning and strategic insight.
- Experience engaging with senior-level stakeholders in client organisations.
- Excellent communication, presentation, and negotiation skills.
- Highly organised with the ability to manage multiple priorities under pressure.
- Fluency in both English and business-level Japanese.
- A collaborative mindset and initiative to build relationships across teams and geographies.
Work Environment
This role operates under a 50% hybrid model, averaging two to three days onsite. Flexible working arrangements are supported where possible. You’ll work in an inclusive culture that values curiosity, diverse perspectives, and authentic contribution. The organisation actively promotes equity and removes barriers for underrepresented groups, fostering a space where everyone can be heard and thrive.
Tools & Benefits
- Primary CRM: Salesforce
- Generous annual leave and medical coverage
- Inclusive parental leave policies
- Subsidised gym memberships
- Opportunities for community engagement
