CrowdStrike is hiring a Corporate Account Manager to ensure customers thrive with our next-generation endpoint technology. In this remote role, you will focus on high adoption, customer satisfaction, and driving cross-sell and upsell within your assigned accounts.
What You'll Do
- Serve as the primary point of contact for clients while collaborating with Sales, Customer Success, and Product teams to ensure customers receive expected value.
- Achieve a quota of new sales growth within your select customer base each quarter.
- Be a customer advocate, driving relationships with key customers and creating new champions.
- Identify whitespace in existing accounts and create value-based presentations to promote upgrades and cross-sells.
- Consult with existing customers to recommend additional solutions from the CrowdStrike portfolio.
- Devise and execute account strategies and plans to maximize customer success and account growth.
- Provide high-touch customer service, including escalation and coordination of support issues as needed.
- Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.
What We're Looking For
- Demonstrated 5+ years of experience managing end-to-end sales account management.
- Strong ability to run a discovery, manage a full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals.
- Light experience and/or understanding of sales frameworks such as MEDDPICC and Sandler.
- Track record of meeting or exceeding expectations in an individually focused, quota and/or metric-carrying role.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Strong technical aptitude and ability to learn new concepts quickly.
- Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings.
- High level of comfort handling client objections and negotiations.
Nice to Have
- Cyber Security industry experience.
- Security and/or SaaS Sales experience.
- Advanced experience and/or understanding of sales frameworks such as MEDDPICC and Sandler.
Work Mode
This is a remote position open to candidates based in Thailand.
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
