U.S. Bank is hiring a Contact Center Customer Experience Specialist to deliver a high level of customer service for PrePaid services. You'll join a team dedicated to resolving inquiries and acting as a critical link between customers and internal departments.
What You'll Do
- Respond to customer telephone and email inquiries, requests, and problems.
- Research and resolve complex problems and errors, including those related to fraud support and internet operations.
- Develop a thorough knowledge of products, services, rates, terms, fees, regulations, systems, and procedures.
- Act as a liaison between customers and internal bank departments to resolve escalated customer or technology issues.
What We're Looking For
- High school diploma or equivalent.
- Typically, at least 18 months of customer service or directly related experience.
Nice to Have
- Effective problem-solving and negotiation skills.
- Ability to navigate multiple computer systems, applications, and search tools.
- Proven time management skills and ability to multitask.
- Experience interacting positively with unsatisfied customers.
- Strong communication skills, including clear, articulate, and accurate speech using a pleasant tone.
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
Benefits & Compensation
- Compensation: $20/hourly
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability coverage
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals
Work Mode
This is a remote position. Candidates may be based in the following locations: Fargo, Knoxville, Cincinnati, Charlotte, Phoenix/Tempe, Dallas, Twin Cities, Portland, Atlanta.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
