Zoom is looking for a Contact Center Business Development Manager to lead a team focused on generating qualified pipeline for our Contact Center solutions. You will coach your team, refine outbound strategies, and partner cross-functionally to directly impact revenue growth while developing sales talent.
What You'll Do
- Lead and coach 6–10 Business Development Representatives to exceed pipeline, revenue, and product goals through regular coaching and performance reviews
- Refine targeting, messaging, and outreach sequences to increase engagement and conversion across enterprise accounts
- Partner with Sales, Marketing, and Customer Experience teams to craft highly targeted, account-based campaigns
- Drive consistent outbound activity standards including calls, emails, video messages, and social outreach using modern sales tools
- Track team performance using data and dashboards to diagnose challenges, improve execution, and develop individualized career plans
- Keep informed of product line, competition, and industry trends that may impact client business activities
What We're Looking For
- 2+ years of leadership experience managing high-performing business development teams
- A solid track record of building and developing highly effective sales talent
- Proven experience as a partner and liaison with all levels and departments
- Drive pipeline generation and achieve team quotas consistently
- Apply a strong understanding of outbound prospecting strategies and account-based selling
- Ability to coach and influence team members and cross-functional partners effectively
- Use data and dashboards to drive performance insights and decision-making
- Ability to navigate Salesforce and modern prospecting tools like Outreach and Sales Navigator
Nice to Have
- Experience in software or solution sales, working specifically with Contact Center solutions, Contact Center as a Service (CCaaS), and/or Customer Experience technologies
Technical Stack
- Salesforce
- Outreach
- Sales Navigator
Team & Environment
You will lead a team of 6–10 Business Development Representatives. The team collaborates closely with specialists and marketing partners to execute account-based campaigns.
Benefits & Compensation
- Compensation: $92,800.00 - $185,600.00 + equity as part of our Total Direct Compensation philosophy
- An award-winning workplace culture and commitment to delivering happiness
- A benefits program that offers a variety of perks to help maintain physical, mental, emotional, and financial health, support work-life balance, and contribute to the community
Work Mode
This position follows a hybrid work model.
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
