Airbnb is hiring a Connectivity Specialist to provide expert API support and act as a subject matter expert for connectivity operations within our fast-growing Hotels team. You will conduct analysis and technical troubleshooting, monitor metrics, and serve as a key technical point of contact for partners.
What You'll Do
- Use data to identify strategic opportunities and drive sales growth.
- Provide day-to-day technical support for internal and external systems, including connectivity issues, to proactively mitigate partner impact.
- Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support.
- Educate clients on product updates and share partner feedback with internal stakeholders.
- Implement and oversee effective troubleshooting processes, escalating as needed.
- Identify patterns in data and feedback to improve services and products.
- Research technical information to deepen your understanding and support decision-making.
- Contribute to the development of technical communication materials such as policies, procedures, and presentations.
- Collaborate with your team to design and manage projects which support the commercial goals of Airbnb and our hotel and connectivity partners.
What We're Looking For
- 6+ years of experience in a Connectivity Operations, Solutions, or Technical Partner Manager role.
- Strong understanding of hospitality and travel software, including CRS, PMS, and Channel Managers.
- Proficiency in SQL, Sumo Logic, Looker, and Excel.
- Solid technical troubleshooting skills and project management experience.
- Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels.
- Effective time management and ability to prioritize in a fast-paced environment.
- Strong quantitative skills with a proven ability to leverage data in decision-making.
- Adaptability to shifting priorities, projects, and deadlines.
- Passion for Airbnb, travel, and the sharing economy.
Nice to Have
- Experience with Tableau, Asana, Jira, and Salesforce.
- Being an Airbnb host is a plus.
Technical Stack
- SQL, Sumo Logic, Looker, Excel, Tableau, Asana, Jira, Salesforce
Team & Environment
You'll be part of the Airbnb Hotels team, a fun and fast-growing group.
Benefits & Compensation
- Employee Travel Credits
- Bonus eligibility
- Equity eligibility
- Compensation: $111,000—$130,000 USD + equity eligibility
Work Mode
This is a remote position open to candidates in the US, excluding certain states.
Airbnb is committed to working with the broadest talent pool possible. All qualified individuals are encouraged to apply.
