Responsibilities
- Customer Integration: - Become a trusted advisor and technical expert for assigned enterprise accounts
- Customer Integration: - Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
- Customer Integration: - Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
- Customer Integration: - Proactively identify and address potential manufacturing challenges
- Customer Integration: - Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities
- Order Fulfillment and Quality: - As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
- Order Fulfillment and Quality: - Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
- Order Fulfillment and Quality: - Manage projects to successful completion, overseeing production, and ensuring on-time delivery
- Order Fulfillment and Quality: - Handle critical communications, order changes, and escalations related to customer orders
- Order Fulfillment and Quality: - Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance
- Sales and Account Growth: - Partner with Enterprise Sales Executives to drive account growth and retention
- Sales and Account Growth: - Identify opportunities for expanding Xometry's services within existing accounts
- Sales and Account Growth: - Provide technical expertise and support during the sales process
- Sales and Account Growth: - Gather customer insights and feedback to inform sales strategies
Requirements
- Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required
- 7+ years of experience in manufacturing, product development, and project management
- Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
- Proficiency in modelling and drafting software such as Solidworks
- Excellent communication, interpersonal, and problem-solving skills
- Experience with CRM systems such as Salesforce
- Proficiency in Google Suite and Microsoft Office Suite
Nice to Have
- Experience in the aerospace industry is highly preferred
- Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
Additional Information
- Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day trips
