ServiceNow is looking for a Complex Deal Strategies & Development (Elevate) Senior Manager to drive our long-term revenue growth by shaping larger, more strategic transactions. You will blend structured innovation with high-impact customer engagement to accelerate complex opportunities before they enter the traditional sales cycle.
What You'll Do
- Lead cross-functional efforts to define and mature partnership opportunities with long-term potential, bridging ideation and commercial execution.
- Identify, qualify, and shape large, complex deal opportunities 2–4 quarters ahead to fill the pipeline with strategic growth bets.
- Create repeatable, scalable frameworks to enable faster execution on future complex motions.
- Define and operationalize a structured deal incubation process across cohorts of our most strategic customers.
- Launch and lead special initiatives designed to deepen executive relationships and unlock net-new revenue streams.
- Lead the development of innovative commercial strategies and deal structures for complex, highly competitive opportunities.
- Conduct rigorous demand validation to ensure commercial output aligns with customer needs and market realities.
- Mobilize and orchestrate the ecosystem (internal and external partners) to facilitate smooth deal progression.
What We're Looking For
- 12+ years’ experience in strategic deal development, business development, enterprise sales strategy, corporate strategy, or a similar function.
- Strong background in SaaS/enterprise software, with experience developing and executing large, complex commercial structures.
- Exceptional executive presence and communication skills, comfortable leading cross-functional initiatives and customer-facing interactions with C-level stakeholders.
- Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity.
- Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups.
- Ability to manage change and ambiguity with an action-orientation, thriving in a dynamic environment with strong prioritization skills.
- High energy, strong work ethic, disciplined execution skills.
- Self-starter who thrives and can multitask in a fast-paced environment.
- Must enjoy working in a highly collaborative environment.
- Continuous improvement and growth mindset.
- Problem-solving, conflict resolution, active listening, and time management skills.
- Experience in matrixed management environments, with strong stakeholder management skills.
Nice to Have
- 4+ years Sales experience in a direct quota carrying role.
Team & Environment
You will report to the Global Deal Strategy and Development leader and work cross-functionally with senior leaders across the business. We pursue a purpose to make the world work better for everyone and offer a supportive, fast-paced learning environment.
Work Mode
This role operates on a hybrid work model and is open to locations in AMS - North America and Canada.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
