Ramp is hiring a Commercial Account Manager to serve as the primary point of contact for SMB customers after their sale. This role is central to driving product activation and long-term growth by owning the customer lifecycle from onboarding through retention. You will help build our post-sales organization and define the customer strategy that fuels our mission to rebuild modern finance teams for the age of AI.
What You'll Do
- Drive revenue by owning onboarding, implementation, expansion, renewals, and retention across a book of ~150-200 SMB customers.
- Partner with Account Executives to understand new customers’ workflows and pain points to achieve a full rollout.
- Ensure fast and complete product onboarding and spend migration within 60 days by educating on Ramp’s best practices.
- Lead Quarterly Business Reviews to identify growth opportunities and collaborate with clients to maximize ROI.
- Build relationships with C-suite executives and finance professionals to understand their priorities and deepen Ramp usage.
- Work cross-functionally to ensure customer feedback is reviewed and prioritized to enhance the customer experience.
What We're Looking For
- Minimum 3 years of experience in sales, customer success, or account management in a B2B organization.
- Proven track record of exceeding quota and outperforming key target metrics.
- Exceptional project management and time management skills.
- Excellent verbal, written, and interpersonal communication skills.
- Desire to learn the product inside out and become an expert in Ramp’s full range of features.
- Ability to anticipate customer needs and position product solutions accordingly.
- Intellectual curiosity to support customers across a wide range of industries.
- Ability to proactively identify expansion opportunities to drive additional revenue.
- High adaptability and ability to thrive in a fast-paced environment.
- Familiarity with basic sales tools and common metrics.
Nice to Have
- Bachelor’s degree from an accredited university.
- Experience with financial services sales.
- Experience at a high-growth startup.
- Expertise with Salesforce, Outreach, or other productivity tools.
- Experience with Accounting Software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
Benefits & Compensation
- For candidates in NYC or SF, pay range is $128,000-$225,500. For all other locations, pay range is $115,200-$202,950.
- 100% medical, dental & vision insurance coverage for you, partially covered for dependents.
- One Medical annual membership.
- 401k with employer match.
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend, wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF.
- Pet insurance.
Work Mode
This role is based in New York City (NYC) or San Francisco (SF).
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
