Living to the Max is seeking a Clinical Support Services Team Member with experience in mental health or allied health clinic administration. You will support our national team of mental health clinicians in providing exceptional mental health support across Australia. This role offers a hybrid arrangement, working both in the office and from home, and can be based in Melbourne VIC, Newcastle NSW, or Sydney NSW.
What You'll Do
- Support our national team of mental health clinicians to provide exceptional mental health support to individuals and businesses across Australia.
- Meet and greet clients who attend the practice.
- Answer and make phone calls in a prompt and courteous manner to book and reschedule appointments and maintain waiting lists.
- Complete referral entry and allocation of service packs.
- Maintain client details and appointments in the company’s practice management system Zanda.
- Collect and manage client payments, process Medicare rebates, and process invoices for third party payments.
- Manage medical and business correspondence.
- Action clinician requests promptly.
- Complete record keeping tasks for the clinic.
- Perform other duties consistent with the position where required and/or requested by management.
What We're Looking For
- Experience operating in fast paced, process driven businesses that deliver quality outputs in line with customer requirements.
- Excellent interpersonal and communication skills and the ability to maintain a pleasant and friendly working manner.
- A strong team player to support a growing team of clinicians as well as the Access Psych management team.
- Ability to work independently, efficiently, and effectively with a high degree of attention to detail.
- Excellent time management and problem-solving skills.
- Strong computer skills - familiarity with Outlook, Office.
- Self-motivated with ability to maintain a positive can-do attitude.
- Ability to treat all sensitive information with professionalism and confidentially.
- Demonstrated initiative and openness to learn.
Nice to Have
- Previous experience in mental health or allied health clinic administration is highly desirable.
- Allied Health qualifications are highly desirable for triage and risk assessment.
- Familiarity with medical or health related practice management systems, Zanda, and an understanding of Medicare, DVA and Workers Compensation is preferred.
Technical Stack
- Zanda
- Outlook
- Office
Team & Environment
You will join a Clinical Support Services Team that supports more than 80 mental health clinicians nationally. You will report to a CSS Team Leader, receiving guidance and support from an Area Manager and seamless admin support from the Clinical Support Services Team.
Benefits & Compensation
- A “promote from within” culture and secondment opportunities.
- Wellbeing support through Access Anniversary.
- Flexible and hybrid work arrangements tailored to your lifestyle.
- Accessible clinical supervision to help you reflect, grow, and feel supported.
- Seamless admin support from Clinical Support Services Team.
- Group-wide perks and programs as part of MedHealth.
- Dedicated professional development funding to support your learning and career advancement.
- Monthly peer-led development sessions, created by clinicians, for clinicians.
Work Mode
This is a hybrid role, working both in the office and from home. You can be based in Melbourne VIC, Newcastle NSW, or Sydney NSW.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
