Weflow (Medsien) is seeking an experienced Clinical Operations Manager to join its rapidly growing team. You’ll work closely with senior leadership and lead a team of medical assistants and care coordinators to proactively support, develop, and improve processes across the clinical team.

What You'll Do

Directly manage a remote team of Care Partners, providing guidance, support, and regular feedback.
Manage daily operations of clinical staff including planning, goal setting, and quality assurance.
Design and improve specific operational processes and guidelines to ensure high clinical quality and service excellence.
Collaborate with leadership and other stakeholders to implement policies and procedures.
Monitor and improve key performance indicators to measure success and engagement.
Participate in hiring, training, and onboarding of new staff.
Assign and delegate tasks to medical assistants based on their expertise and workload.
Conduct performance evaluations, identify areas for improvement, and provide coaching and training.
Develop and implement efficient workflows and processes to maximize the quality and efficiency of patient care.

What We're Looking For

5+ years experience managing employees, including performance and day-to-day operational oversight, in a clinical setting.
Background in nursing, care management, or clinical operations.
Excellent communication skills.
Demonstrated leadership and team-building skills.
Strong organization and project management skills; ability to prioritize, organize, plan, and implement services.
Self-starter with a strong sense of ownership and ability to work autonomously.
Desire to work at an early-stage startup and comfortable with associated uncertainty.
Proficiency in HIPAA and CMS regulatory requirements.
BA/BS degree required.

Team & Environment

You will lead a team of medical assistants and care coordinators and report to the Director of Operations. Our vision is to provide better access to care. We want to see a world where no chronic condition is an obstacle to a happy life.