Cochlear Europe Limited is looking for a Clinical Account Manager to join our team. In this field-based role, you will be responsible for delivering expert support, training, and guidance to hearing implant centres within a defined territory. You’ll play a key part in growing our customer base and ensuring high standards of clinical care through business development and close collaboration with surgical and sales teams.
What You'll Do
- Expand and manage a portfolio of hearing implant centres.
- Drive adoption of Baha, Osia, and Cochlear Implant (CI) technologies.
- Implement strategic plans using Miller Heiman methodology and CRM tools.
- Conduct quarterly business reviews and collaborate with Surgical Account Managers.
- Deliver expert audiological support across the full Cochlear product portfolio.
- Provide training and troubleshooting support both remotely and in person.
- Support clinical trials, software installations, and product upgrades.
- Lead workshops and contribute to UK/Ireland audiological and surgical training courses.
- Develop clinic plans and growth strategies for key accounts.
- Build strong relationships with healthcare professionals and stakeholders.
- Support professional development programs and KOL pipeline development.
- Collaborate with NHS trusts, boards, and procurement teams to ensure seamless service delivery.
- Engage in regional sales meetings and strategic planning.
- Foster cross-functional teamwork aligned with global strategies and HEAR behaviours.
- Contribute to continuous improvement initiatives and internal training.
What We're Looking For
- Extensive practical experience with hearing implants (CI and BCHI).
- Strong audiological background with post-qualification experience.
- Proven ability to deliver clinical training and presentations.
- Track record of successful sales and account management.
- Excellent interpersonal, time management, and communication skills.
- Strong influencing and negotiation skills, coupled with a solution-oriented mindset.
- Ability to leverage data in driving strong commercial decisions.
- Clear, confident, and persuasive communication across clinical and business settings.
- Proficiency in Microsoft Office and fluent English.
Technical Stack
- Microsoft Office
- CRM tools
Team & Environment
This is a field-based role collaborating with surgical and sales teams.
Benefits & Compensation
- Competitive salary
- 25 days holidays (plus UK Bank Holidays)
- Company pension
- Flexible working patterns and the possibility to work remotely up to 40% per week
- Yearly salary review
- Group Life Insurance
- Group Income Protection
- Employee Referral Bonus
- Service Anniversary Reward
- Cycle to work scheme
- Vitality health care
- Medicash cashplan
- Free use of gym on business park and paid exercise classes available
Work Mode
This is a hybrid role based in South Central, UK, covering Cambridge, Oxford, Surrey and surrounding areas.
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.
