Permit Health seeks a Client Success Operations Specialist to support our growing business. In this role, you will help new healthcare groups launch successfully with our platform and execute the day-to-day work that supports our clients post-launch.
What You'll Do
- Serve as an operational partner to the Client Success team, ensuring client work and timelines move forward smoothly.
- Coordinate key onboarding and operational tasks such as physician matching, APP collaborations, and documentation preparation.
- Manage incoming client tickets and requests, ensuring issues are addressed promptly and accurately.
- Research operational questions, regulatory requirements, and internal processes to help resolve client issues.
- Track multiple client tasks simultaneously and ensure deadlines and deliverables are met.
- Collaborate with Client Success, Compliance Ops, Partnerships, and BizOps teams to move client work forward and resolve blockers.
- Maintain strong attention to detail across documentation, operational processes, and client deliverables.
- Identify operational bottlenecks and contribute to improving internal workflows over time.
What We're Looking For
- 2-4 years of experience in customer success, support, operations, project management or similar client-facing roles, where you’ve demonstrated strong problem-solving and execution.
- Excellent spoken and written communication skills.
- Operationally excellent, with a high daily output and precision in execution.
- Strong attention to detail, independence, and good judgment, with a track record of getting the details right.
Technical Stack
- Gmail, Slack, Notion, Asana, HubSpot, Front, Quo (formerly OpenPhone), 1Password
Team & Environment
You’ll work closely with Client Success, Compliance Ops, Partnerships, and BizOps.
Benefits & Compensation
- Highly competitive salary and stock option grants.
- Compassionate, fun, and mission-driven culture of excellence and innovation.
- Many growth and advancement opportunities.
- Work from home, remote job, with flexibility.
- Paid holidays and vacation time; paid sick time.
- HMO coverage.
- Culture of mentorship, learning, independence, and critical thinking.
Work Mode
This is a remote position.
Permit Health provides equal employment opportunities.
