Pavago's client is seeking a Client Success Manager specializing in cold email and lead generation. You will take full ownership of client campaigns, results, satisfaction, and retention after a client signs. This role involves close collaboration with the founder, developers, and outreach team in a fast-paced startup environment.

What You'll Do

Act as the primary point of contact for 20–30 active clients, leading check-ins and managing expectations.
Diagnose and resolve underperforming cold email campaigns, troubleshooting deliverability and copy issues.
Quality-check campaigns before launch to ensure readiness and performance.
Build and refine delivery documentation and playbooks as the business scales.
Work closely with the development team on technical issues and the outreach team on execution.
Report directly to the founder on client health, risks, and delivery performance.

What We're Looking For

Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company.
Background in cold email agencies, lead generation, or similar high-velocity environments.
Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement.
Ability to personally write copy and troubleshoot campaigns.
Technical enough to understand APIs, automations, and data flows without relying heavily on engineering.
Daily, practical use of AI tools for real operational work.
Strong problem-solving skills and comfort working in environments where systems are still being built.