Pavago's client is seeking a Client Success Manager specializing in cold email and lead generation. You will take full ownership of client campaigns, results, satisfaction, and retention after a client signs. This role involves close collaboration with the founder, developers, and outreach team in a fast-paced startup environment.
What You'll Do
- Act as the primary point of contact for 20–30 active clients, leading check-ins and managing expectations.
- Diagnose and resolve underperforming cold email campaigns, troubleshooting deliverability and copy issues.
- Quality-check campaigns before launch to ensure readiness and performance.
- Build and refine delivery documentation and playbooks as the business scales.
- Work closely with the development team on technical issues and the outreach team on execution.
- Report directly to the founder on client health, risks, and delivery performance.
What We're Looking For
- Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company.
- Background in cold email agencies, lead generation, or similar high-velocity environments.
- Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement.
- Ability to personally write copy and troubleshoot campaigns.
- Technical enough to understand APIs, automations, and data flows without relying heavily on engineering.
- Daily, practical use of AI tools for real operational work.
- Strong problem-solving skills and comfort working in environments where systems are still being built.
Team & Environment
You will work closely with the founder, developers, and outreach team, reporting directly to the founder.
Work Mode
This is a global position.
