WoodWing is hiring a Client Success Manager to serve as a key strategic and operational partner for our healthcare clients. In this role, you will own the post-sale relationship, driving long-term engagement, platform adoption, and account growth by translating client objectives into actionable solutions that deliver measurable value.

What You'll Do

Serve as a proactive, strategic partner, aligning analytics solutions with evolving client objectives.
Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights.
Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy.
Identify and act on opportunities to maximize value from purchased content and deeper engagement.
Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale.
Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up.
Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources.
Ensure timely and accurate delivery of client solutions by coordinating across internal teams and advocating for client priorities.
Maintain detailed knowledge of the platform, including architecture, data integration workflows, and analytics outputs.
Identify cross-client needs and translate gaps into platform enhancement requests for internal product and development teams.
Educate and empower clients to utilize the platform effectively and independently.
Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs.
Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans.
Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives.
Support the planning and execution of client-facing events such as user groups, webinars, and industry conferences.
Help develop and share reusable client-facing materials and documentation that establish thought leadership.

What We're Looking For

5+ years of experience in client-facing roles within healthcare, including SaaS or analytics environments.
Proven ability to manage complex accounts, drive client satisfaction, and foster long-term growth.
Strong operational discipline and attention to detail; able to execute consistently while maintaining a strategic outlook.
Demonstrated ability to be a content SME—confident explaining healthcare data workflows, analytics outputs, and platform functionality.
Excellent written, verbal, and visual communication skills; comfortable interacting with stakeholders at all levels.
Ability to manage multiple priorities, adapt quickly, and lead in a fast-paced, remote-first environment.
Bachelor’s degree or equivalent professional experience.

Nice to Have

Experience in Radiology, RCM, or Practice Management.
Proficiency with tools like Smartsheet, Excel, or other project/task management platforms.
Familiarity with transforming raw data into actionable business intelligence or decision support.

Technical Stack

Smartsheet
Excel

Team & Environment

You will join an established Client Success team and report directly to the Director of Client Success.

Benefits & Compensation

Compensation: USD 90,000 - USD 100,000 yearly.
Health, dental, and vision coverage.
Employer-Paid Short Term Disability & Optional LTD.
401(k) plan with employer match.
4 weeks Paid Time Off + 14 Company Holidays.
Generous Parental Leave benefits.

Work Mode

This is a remote-first position.

WoodWing is committed to fostering a culture of innovation, collaboration, service, value, kindness, respect, diversity, inclusion, equity, and FUN. We are an equal opportunity employer.