Domino's Pizza is looking for a Senior HR Operations Representative to act as the centralized resource for employee inquiries and HR operational tasks. You'll be the front line for Tier 1 support, delivering exceptional service while ensuring accurate and confidential processing of all HR data.

What You'll Do

Respond to incoming HR questions via phone, email, chat, and ticketing systems like ServiceNow.
Triage and route non-HR Operations requests to appropriate teams like HRBPs, Payroll, and Benefits.
Educate employees on HR processes, policy interpretations, and available self-service tools.
Complete employment transactions including hires, promotions, transfers, and terminations.
Review and resolve payroll exceptions, coordinating with Payroll and HR business partners.
Process employment verifications, support letters, and medical support notices.
Resolve complex HR cases involving benefits, leave, job changes, or multi-team dependencies.
Maintain compliance by completing I-9s, background checks, and other required documentation.
Conduct audits and reconcile employee data across systems to ensure accuracy.
Maintain a compliance dashboard, support audits, and send recurring reports to leaders.
Support ad-hoc data requests for regulatory filings and internal tracking.
Assist in updating SOPs, process guides, and the HR knowledge base.
Participate in open enrollment, year-end processing, and HR systems enhancements.
Support internal HR projects focused on process improvement and employee experience.

What We're Looking For

High school diploma or GED.
1+ year in HR shared services, operations, or a customer service environment.
Strong interpersonal skills, written and verbal communication, and a service mindset.
Ability to multitask in a fast-paced, deadline-driven environment with confidentiality and accuracy.
Proficient in Microsoft Excel, Outlook, and Word.

Nice to Have

Associate or bachelor’s degree in HR or Business.
Experience with an HCM (like PeopleSoft) and case management systems (like ServiceNow).
Experience processing job data changes and HR compliance documents.
Familiarity with payroll systems, leave administration, and benefit coordination.
Ability to interpret HR policies and procedures for Tier 1 resolution.
Experience drafting or maintaining SOPs and HR process documentation.
Strong analytical mindset with an interest in improving HR operations.