JPMorgan Chase & Co. is seeking a Client Service Senior Associate to serve as a trusted advisor to Commercial Bank clients. In this role, you will be the primary point of contact for an assigned portfolio, managing multiple relationships and supporting complex treasury and cash management products.
What You'll Do
- Lead medium to complex clients autonomously by delivering solutions and upholding JPMorgan Chase standards.
- Develop long term client relationships.
- Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction.
- Conduct annual relationship reviews with clients to identify fraud exposure and recommend products to mitigate risk.
- Proactively discuss client trends and issues with internal partners to further customize solutions.
- Actively participate in deal team meetings as new products and services are added to clients.
- Influence internal partners to recommend products and services based on client behaviors.
- Learn and understand existing and upcoming technologies to support client consultation.
- Identify opportunities for use of digital tools to offer self-service solutions.
- Solicit feedback on product and service offerings to adapt to the commercial banking landscape.
What We're Looking For
- Comprehensive knowledge of Treasury Services and/or Custom Card products.
- Data Analytics & Change Management experience.
- Ability to influence others without direct supervision.
- Ability to provide quantifiable management reporting and present findings.
- Project Management & Execution skills.
- Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills.
- Strategic thinking with the ability to adapt to change.
- Demonstrated team building skills and ability to work in a team environment.
- 3+ years of client facing work experience.
Nice to Have
- Bachelor of Science or Business Administration Degree.
- Passion for learning new operating models, technologies, and industry trends.
- Google G Suite or Microsoft Office adept.
Team & Environment
You will work in partnership with Service Operations, Sales partners, and Bankers.
Benefits & Compensation
- Opportunities for career and personal growth.
- Participation in Business Resource Groups.
- Expansive volunteer opportunities.
- Join focus groups aimed at Innovation and Transformation.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
Work Mode
This role follows a hybrid work model.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
