ServiceNow is looking for a Client Director to join an existing representative and expand our growing account team dedicated to NVIDIA. You will be responsible for producing new business within a defined set of our largest existing accounts, overseeing executive relationship management, and leading virtual teams to achieve strategic outcomes.
What You'll Do
- Provide strategic leadership to clients, specifically NVIDIA.
- Be the key relationship manager between customers and ServiceNow.
- Work with broader ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.
- Manage all Executive relationships between ServiceNow and your assigned clients.
- Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources.
- Build trust and deep multi-tiered relationships through your clients' organization, from project/IT teams to CxO level.
- Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
- Achieve financial targets set out for your assigned clients, including Licenses, Renewals, and Professional Services.
What We're Looking For
- 7+ years of experience in client management and aligning account strategies to revenue opportunities.
- 2+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management.
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management within software or IT sales organizations.
- Experience achieving sales targets.
- Experience leading virtual or matrixed teams.
- Ability to understand broad, macro-level business IT needs for a prospective client.
- Ability to travel up to 50% (depending on geography/region).
Nice to Have
- Current location in the Bay Area, CA is strongly preferred.
- Demonstrated success with NVIDIA and within the Strategic Technology vertical while in a similar role in Enterprise Software Sales is strongly preferred.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Team & Environment
You will lead virtual teams, including members from Solution Sales, Solution Consulting, Support, and Professional Services.
Work Mode
This is a remote position open to candidates in AMS - North America and Canada.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
