Giant Pumpkin is hiring a Client Account Manager to oversee and grow our key client relationships in Thailand. This role is central to our expansion, focusing on strategic account management, client satisfaction, and proposing new solutions that address client needs.
What You'll Do
- Serve as the primary strategic contact for key accounts in Thailand, managing core accounts from sale to implementation.
- Work with business development in attending regular client meetings to understand client needs and long-term objectives.
- Identify new opportunities to elevate existing accounts by offering missing solutions that address client concerns.
- Proactively manage front-line non-technical client issues in collaboration with the support team.
- Work closely with other departments to ensure seamless client interaction and quick resolution of issues.
- Lead regular strategic business reviews with key clients, presenting performance insights and proposing new initiatives.
- Monitor and analyze key account performance metrics, providing regular reports and strategic recommendations.
- Stay abreast of industry trends, market demands, and competitor activities to inform account strategies.
What We're Looking For
- Minimum 3 years of Thai account management experience, ideally within digital signage or technology solutions.
- Native-level fluency in both Thai and English languages.
- Currently working and living in Thailand (relocation and work permits/visas are exempt).
- Proactive, highly organized, able to prioritize and manage multiple accounts fluidly.
- Systems savvy, comfortable using CRMs to track performance and understand client accounts from a data perspective.
- Capable of preparing and presenting presentations internally and to external clients.
- Driven by purpose and seeing consistent improvement.
Team & Environment
You will be the key link between our support and business development teams. We are a dynamic, young, and highly collaborative team with an entrepreneurial spirit that encourages creative problem-solving.
Benefits & Compensation
- Performance-related annual bonuses and quarterly sales incentives.
- 12 days paid annual leave in first year, increasing by one day per year of service.
- Generous public holiday leave allowance.
- Remote and hybrid working opportunities between coworking spaces in Singapore and Malaysia.
- Quarterly business trips to Bangkok HQ.
- Fun and highly collaborative startup culture with opportunities to hone technology skills and creativity.
Work Mode
This is a hybrid role. You will work primarily from Thailand with opportunities to utilize coworking spaces in Singapore and Malaysia.
Giant Pumpkin is an equal opportunity employer.
