Ride The Wave is hiring a Client Account Manager to lead high-level client management and operational coordination for our portfolio of eCommerce brands. You will be the primary client contact, steering relationships and ensuring seamless execution of email marketing strategies.
What You'll Do
- Serve as the primary point of contact for all clients, maintaining organized, proactive, and calm communication under pressure.
- Navigate complex client needs and transform them into actionable tasks for internal teams.
- Oversee timelines, deliverables, and dependencies for 25+ eCommerce brands.
- Act as central command in coordinating Klaviyo managers, copywriters, and designers.
- Conduct weekly syncs to align creative, strategy, and execution, holding the team accountable and meeting deadlines.
- Utilize proficiency in Klaviyo to optimize email flows and campaigns.
- Monitor core email metrics like Open Rate, CTR, and LTV, translating data into actionable insights.
- Prepare and present clear performance summaries to leadership.
- Expertly manage and refine systems in ClickUp to maintain streamlined operations.
- Recognize and resolve bottlenecks swiftly, ensuring no task is left behind.
- Continuously seek and implement ways to improve agency operations.
What We're Looking For
- Proven experience managing 25+ clients at a fast-paced email or performance marketing agency.
- Demonstrated ability to lead cross-functional teams in high-pressure environments.
- Fluent in Klaviyo operations: managing flows, campaigns, and understanding deliverability metrics.
- Exceptional communication skills, with a proactive and decisive approach.
- Experience in building robust systems in ClickUp and maintaining operational efficiency.
Nice to Have
- Insight into eCommerce buying cycles and DTC brand behavior.
- Familiarity with performance strategy, CRO, or AI tool utilization.
- Keen eye for detail—able to catch typos, brand inconsistencies, or broken links.
Technical Stack
- Klaviyo
- ClickUp
Team & Environment
You will coordinate cross-functional teams including Klaviyo managers, copywriters, and designers, acting as the operational hub.
Work Mode
This is a remote position.
At Ride The Wave, we operate on a set of core principles: taking Ownership by anticipating needs; providing Clarity in chaotic situations; balancing Speed & Precision to move quickly without compromising quality; demonstrating Resilience under pressure; and fostering Curiosity to grow in email marketing, e-commerce, and beyond.
