SupportYourApp is looking for a Customer Support Consultant to provide dedicated support for a cryptocurrency client via email and live chat. You will work fully remote in a multicultural and multilingual environment, building positive relationships and staying current with technology.
What You'll Do
- Provide exceptional customer support via chats and emails.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Stay up-to-date with the latest technology.
- Securely work with customers’ sensitive information.
- Apply the latest customer happiness practices.
- Maintain working knowledge of our client’s products and services.
- Communicate with developers and other departments of various IT companies.
What We're Looking For
- Native Chinese and English upper intermediate (B2 level).
- At least 6 months of experience in a customer support role.
- Experience with live chats and emails.
- Personal or professional experience in crypto.
- Analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Experience with CRM systems.
- Experience with Salesforce or Zendesk.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position with a global team.
SupportYourApp is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
