Pearl Talent is looking for a Care Navigator Team Lead to oversee and mentor a team of care navigators within a specialized Migraine Center. You will serve as a key point of contact for patients, ensuring onboarding, scheduling, and follow-ups are executed with precision and compassion while driving operational efficiency. This role combines hands-on patient support with leadership responsibilities for coaching, performance tracking, and process improvement.
What You'll Do
- Lead, support, and mentor a team of Migraine Care Navigators to deliver exceptional patient care.
- Drive operational excellence, ensuring timely patient onboarding, scheduling, and follow-up processes.
- Improve patient satisfaction and retention through high-quality coordination and support.
- Foster a culture of accountability, empathy, and continuous improvement through coaching and development.
- Monitor individual and team metrics, providing actionable feedback to improve performance.
- Conduct regular team meetings, one-on-ones, and knowledge-sharing sessions.
- Support the onboarding and training of new team members.
- Ensure adherence to SOPs, compliance standards, and quality metrics.
- Conduct initial patient intake assessments and gather relevant health details.
- Guide new patients through onboarding and explain treatment pathways.
- Coordinate with providers to ensure accurate documentation and communication of care plans.
- Manage and schedule appointments efficiently to minimize wait times.
- Follow up post-appointment to monitor patient progress and care adherence.
- Assist patients with rescheduling to ensure continuity of care.
- Provide educational materials, address patient inquiries, and escalate complex cases as necessary.
- Collaborate with medical, administrative, and billing teams to maintain accurate patient records.
- Collect patient feedback and identify areas for process improvement.
- Track team assignments and patient cases to ensure timely follow-ups.
What We're Looking For
- 3+ years of experience in patient navigation, healthcare coordination, or medical assistance.
- 1–2+ years of team lead, supervisory, or people management experience.
- Strong knowledge of healthcare operations, medical terminology, and patient advocacy.
- Excellent communication, empathy, and leadership skills.
- Familiarity with EHR/EMR systems, scheduling software, and HIPAA compliance.
- Exceptional organizational skills with attention to detail and reliability.
Nice to Have
- Experience supporting U.S.-based healthcare providers.
- Familiarity with insurance and prior authorization processes.
- Experience in telehealth or specialty clinics.
- Proven ability to manage and scale remote healthcare teams.
Technical Stack
- Communication: Slack, Zoom, Gmail, Dialpad
- Productivity: Google Workspace (Docs, Sheets, Drive), Notion, Asana
- Healthcare & Scheduling: EHR/EMR systems, Airtable, Calendly, Google Calendar
- Support: Zendesk
Team & Environment
You will lead a team of Migraine Care Navigators, combining mentorship with direct patient support to achieve high performance and patient satisfaction.
Benefits & Compensation
- Competitive Salary: Based on experience and skills.
- Fully Remote: Work from anywhere.
- Health Coverage: HMO coverage after 3 months for full-time, Philippines-based employees.
- Generous PTO: In accordance with company policy.
- Direct Mentorship: Guidance from international industry experts.
- Learning & Development: Ongoing access to resources for professional growth.
- Global Networking: Connect with professionals worldwide.
- Work-Life Balance: Flexible hours that support a healthy balance.
Work Mode
This is a fully remote, global position. Primary hiring locations are the Philippines, LATAM (Mexico, Colombia, Brazil, Argentina), and other remote regions with strong English communication and healthcare operations experience.
Pearl Talent is committed to placing you in roles where you can grow, be challenged, and build a long-term, meaningful career.
