Affirm is hiring a Business Systems Lead (Financial Platforms)

Affirm is seeking a Business Systems Lead (Financial Platforms). You will be the lead engineer on the Business Systems team within Servicing, responsible for crafting and delivering technical solutions to transform how Service Agents thrive. You will lead high-impact projects from inception to completion, serve as tech lead for a team, and set the technical strategy for platform improvement.

What You'll Do

• Own and optimize Salesforce as the primary CRM for Servicing, operations, compliance, and customer success.
• Set the technical strategy for your team on a year-long scale and tie it to business-impacting projects.
• Collaborate across teams in the product development lifecycle to ensure technical sustainability and manage risks.
• Act as a force-multiplier for your team through definition and advocacy of technical solutions and operational processes.
• Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) for seamless Case Creation flows.
• Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
• Collaborate with cross-functional teams (Ops Excellence, Servicing, Product, Security, Engineering) to translate business needs into scalable system solutions.
• Drive excellence and automation in DevOps using Salesforce Devops Center and/or GitHub actions.
• Use Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes.
• Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
• Oversee JIRA boards for business systems projects, defining requirements, managing sprints, and ensuring timely execution.
• Develop metrics into system observability, availability, and performance.
• Monitor system performance, troubleshoot issues, and drive continuous improvements.
• Provide training and documentation to ensure high adoption and effective use of business systems.

What We're Looking For

• Bachelor’s degree in a related field or equivalent practical experience.
• 5+ years of experience in Business Systems Engineering, Software or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
• Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I).
• Experience implementing and improving Salesforce platform observability and availability best practices.
• Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations.
• Deep understanding and hands-on experience in implementing and optimizing Service Cloud features like Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), Einstein Gen AI for Service.
• Familiarity with Lightning web components, Apex, BuildKite, Github and other development or CI/CD tools within Salesforce.
• Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence.
• Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL) and basic Apex development.
• Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects.
• Ability to thrive in a fast-paced, high-performance culture, balancing multiple priorities with strong execution.
• Excellent problem-solving and communication skills, with the ability to bridge technical and business needs.

Technical Stack

• Salesforce (Service Cloud)
• Snowflake
• Amazon Connect
• Lightning Flows
• Agentforce
• Lightning web components
• Apex
• BuildKite
• Github
• SQL
• JIRA
• Notion

Team & Environment

You will be part of the Business Systems team within Servicing at Affirm.

Benefits & Compensation

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Flexible Spending Wallets for Technology, Food, Lifestyle needs, and family forming expenses
• Competitive vacation and holiday schedules
• Employee stock purchase plan (ESPP) enabling you to buy shares of Affirm at a discount
• Compensation: USA Pacific base pay range (CA, WA, NY, NJ, CT): $130,000 - $170,000; USA Sapphire base pay range (all other U.S. states): $115,000 - $155,000 + equity: Equity Grade - 5

Work Mode

This is a remote-first role open to candidates located in the United States.

Affirm will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance.