Ashby is looking for a Business System Analyst for a contract position to lead system configuration for supply chain, SKU management, inventory, logistics, and field operations processes. You will facilitate business changes through process optimization and technology, with a focus on ERP and CRM improvements and integrations.

What You'll Do

Build relationships with cross-functional stakeholders across Supply Chain, Manufacturing, Logistics, Field Operations, Inventory Planning, and eCommerce teams to understand and articulate business objectives.
Develop business cases and identify opportunities leveraging automation and systems-based solutions.
Execute requirements analysis, construct necessary diagrams and charts, and write specifications.
Develop and maintain system documentation reflecting departmental process changes.
Prepare technical reports by collecting, analyzing, and summarizing information trends.
Manage backlogs, inbound requests, and bug management to support development resources.
Partner with and manage third-party vendors; ensure timely resolution of issues and adhere to project budgets.
Lead end-to-end project execution with partners and/or professional services.
Communicate status updates with stakeholders and business technology leaders.
Maintain technical knowledge through self-paced learning, assisted learning, or attendance at workshops.

What We're Looking For

4+ years experience in an operations-related function.
Technical background in Computer Science, Engineering, Finance, or a similar field.
Exposure to transactional systems, primarily in ERP, EDI, and partner portals such as NetSuite, SPS Commerce, Salesforce, and DispatchTrack.
Knowledge or experience with ETL pipelines and APIs.
Process-oriented with strong Program Management skills and ability to define workflows, plan, execute, and document.
Proactive and self-motivated in practicing and learning something new.
Excellent problem solver with patience to ensure information gathered from the business is accurate.
A solid communicator and active listener, with an eye for digging into root causes.
Comfortable working with large volumes of data and structuring data sets.
Reasonable time zone flexibility to interface with global development teams.

Nice to Have

System-specific certifications.

Technical Stack

ERP, CRM
NetSuite, EDI, SPS Commerce, Salesforce, DispatchTrack
ETL pipelines, APIs

Team & Environment

You will report to the Director, Business Applications.

Work Mode

This is an office-based role in the Greater Toronto Area, Canada.

Ashby believes that the unique and varied lived experiences of teammates contribute to overall strength. We don’t just appreciate differences, we celebrate them. We seek people that represent a wide variety of backgrounds and are dedicated to adding new perspectives and designing employee experiences that contribute to your growth.

Ashby is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity.