Keywords Studios is looking for a proactive and detail-oriented Business Development Manager to support our Client Engagement team. In this role, you’ll work closely with stakeholders to ensure our clients have an outstanding experience while helping drive retention and growth across accounts. This is for someone who enjoys building relationships, solving problems, and working cross-functionally in a fast-paced environment.

What You'll Do

Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience.
Coordinate and schedule client meetings, check-ins, and follow-ups.
Collect and summarize client performance data, feedback, and usage trends.
Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently.
Help maintain strong client relationships through consistent communication.
Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities.
Support renewal processes with relevant data and documentation.
Identify clients suitable for testimonials or case studies in collaboration with marketing.
Assist onboarding and implementation teams to ensure smooth client transitions.
Support identifying growth opportunities within existing accounts.
Gather and share client feedback to improve products and services.
Contribute to internal documentation and reporting for continuous improvement.

What We're Looking For

Bachelor’s degree in Game Design, Business, Product Management, or a related field.
3+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment.
Familiarity with CRM software (e.g., Salesforce, HubSpot).
Highly organized with strong attention to detail and follow-through.
Ability to build networks and develop relationships across different markets.
Exceptional verbal and written communication and presentation skills.
Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations.
Strong sense of accountability and dependability, with the ability to work both independently and as part of a team.

Nice to Have

MBA or equivalent experience is a plus.
Experience with project management is a plus.

Technical Stack

CRM software (e.g., Salesforce, HubSpot)

Team & Environment

You will join our Client Engagement team at Keywords Studios. We are passionate, talented, committed, and resourceful. We thrive on diversity, celebrate uniqueness, and work as teams. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility, and we learn at every opportunity to grow ourselves through experience, training, and tackling new challenges.