Chime is looking for a Bridge Client Success Manager to drive revenue and build lasting relationships as the face of the company, ensuring every client interaction leaves a positive impression. You will be responsible for onboarding, regular touch points, renewals, and serving as the main point of contact for advertisers.
What You'll Do
- Build and grow strong client relationships by delivering excellent service and helping clients see the value of partnering across platforms.
- Serve as the primary point of contact for clients and Area Directors, ensuring clear communication and a smooth client experience.
- Lead client onboarding by gathering assets and coordinating campaign setup to ensure successful and timely launches.
- Maintain accurate CRM and billing records, updating notes and resolving payment or account issues as needed.
- Drive client retention and growth by renewing partnerships, identifying upsell or cross-sell opportunities, and proactively addressing potential cancellations.
What We're Looking For
- Knowledge of client account management for ongoing service engagements and retainers.
- Knowledge of CRM systems for B2B services (monday.com) and account health tracking.
- Knowledge of contract management (renewals, onboarding, cross-sells, up-sells).
- Knowledge of data analysis and reporting on service performance, SLAs, and client outcomes.
- Knowledge of process documentation, playbooks, and service workflows.
- Knowledge of virtual communication and presentation skills (Zoom, Aircall, emails).
- Knowledge of risk identification and escalation management.
Nice to Have
- Experience managing mid-market or enterprise B2B service clients in a remote environment.
- Experience owning post-sale relationships and acting as the primary strategic point of contact.
- Leadership experience in client onboarding, discovery, and expectation-setting for services delivery.
- Experience running recurring status calls, QBRs, and reviews focused on business outcomes.
- Experience supporting renewals, expansions, and long-term account growth through value demonstration.
- Experience resolving escalations and maintaining client confidence during delivery challenges.
- Experience working across time zones with distributed internal teams and clients.
- Experience retaining and growing accounts by aligning services to evolving client goals.
Technical Stack
- monday.com
- Zoom
- Aircall
Benefits & Compensation
- Salary: $52,000 to $55,000
- Full health care coverage for you and your family.
- Complimentary basic dental coverage.
- Access to a licensed nutritionist to support your health and wellness goals.
- Employee Assistance Program (EAP) with complimentary mental health resources.
- 401(k) plan with a company match.
- Financial planning services.
- $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
- Paid time off, including a paid, week-long Holiday Break each year.
- Three-week paid sabbatical after four years of service.
- Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
- Monthly remote-work reimbursement to assist with home office and internet expenses.
- Pet care insurance and discounts.
- The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.
Work Mode
This is a fully remote position.
N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), HIV / AIDs status (or other medical or health conditions), status as a victim of domestic violence, assault, or stalking, marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
