As a Customer Service Representative supporting Volkswagen, you’ll deliver high-quality support to customers in both Danish and English, working fully remotely from Portugal. Your role will focus on managing inquiries across multiple communication platforms, ensuring accurate updates in CRM systems, and delivering timely, effective resolutions that enhance the overall customer journey.
Key Responsibilities
- Respond promptly and professionally to customer inquiries using phone, email, and digital channels.
- Document interactions thoroughly in CRM tools to maintain service continuity and data accuracy.
- Build trust by demonstrating empathy, clarity, and product knowledge in every customer interaction.
- Support customer retention by guiding users to successful outcomes and identifying satisfaction risks.
- Collaborate with team members and supervisors to resolve complex cases and share best practices.
- Proactively report trends and suggest service improvements based on customer feedback.
What You’ll Bring
- Fluency in written and spoken Danish, with a solid command of English (B2 level or higher).
- At least one year of experience in technical support or customer service within the automotive sector.
- Familiarity with vehicle warranties, service policies, and regional market structures.
- Strong problem-solving skills and the ability to make independent, well-documented decisions.
- Comfort using digital tools and CRM platforms to manage workflows efficiently.
- A genuine interest in automotive technology and digital innovation.
What We Offer
- Full-time employment with an indefinite contract, subject to experience and project needs.
- Competitive compensation package including performance-based bonuses.
- Comprehensive paid training on Volkswagen’s services and internal systems.
- Flexible remote work from anywhere in Portugal.
- Referral incentives for bringing qualified colleagues into the team.
- Clear pathways for career advancement and access to leadership development programs.
Our Culture
We are committed to building an inclusive, equitable workplace. As an equal-opportunity employer, we ensure fair treatment in hiring and advancement, with no discrimination based on race, gender identity, age, religion, sexual orientation, disability, or other protected statuses. Internal growth is central to our model—80% of leadership roles are filled from within. We support continuous learning and foster a global environment recognized for workplace excellence.
