M&T Bank is looking for a Branch Manager to manage all activities of a branch. You will be responsible for the overall success of the branch operating model, including the customer and employee experience, digital engagement, transactions, servicing, and sales. Your leadership will drive overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals.
What You'll Do
- Lead the team through coaching, performance management, and priority setting. Build and develop branch staff.
- Identify Retail and Business Banking customer needs using sales processes and tools to provide short and long-term solutions.
- Proactively prospect and grow Business Banking relationships through outreach. Build the bank’s presence in the community.
- Conduct interviews and select employees based on the staffing model.
- Actively model and coach customer service and needs determination behaviors. Reinforce accountability for executing the Retail strategy.
- Ensure operational requirements are maintained, including consumer and business banking guidelines. Ensure compliance with operational, security, and control policies and procedures.
- Take ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
- Engage with all team members and business partners as appropriate.
- Independently process all Business Banking loan requests up to $100,000. Proactively bundle products and services.
- Adhere to applicable compliance and operational risk controls per Company or regulatory standards.
- Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of audit points.
- Exercise usual managerial authority concerning staffing, appraisals, promotions, salary recommendations, performance management, and terminations.
- Establish and maintain federal registration requirements outlined in the SAFE Act.
- Stay current on operational, product, and system changes, and demonstrate good risk management decisions.
- Build productive partnerships across the bank to ensure timely and accurate resolution of customer needs and employee issues.
What We're Looking For
- Bachelor’s degree OR, in lieu of a degree, four (4) years’ relevant experience.
- Minimum of three years sales experience.
- Minimum of two years’ managerial experience or proven leadership abilities.
- At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.
- M&T Business Banking Specialist certification within 18 months of hire.
- Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
- M&T Way Certified.
- Precision Leadership Certified.
- Ability to work with common PC software, including Microsoft Office for word processing and spreadsheets.
Nice to Have
- Bi-lingual/Spanish proficiency.
- Experience with Internet and email.
- Demonstrated sales and business development success with fundamental understanding of profitability.
- Excellent communication and interpersonal skills.
- Proven ability to demonstrate and coach exceptional customer service.
- Ability to communicate and function professionally with all levels of personnel and business partners.
- Strong financial services product knowledge.
- Strong organization, time management, and prioritization skills.
Team & Environment
You will lead the branch team. This position reports directly to a Retail Regional Manager.
Benefits & Compensation
- Salary range: $74,286.06 - $123,810.11 (USD)
Work Mode
This is an onsite position located in Paramus, New Jersey, United States of America.
M&T Bank promotes an environment that supports a culture of belonging and reflects our brand. We are an equal opportunity employer.
