Washington University in St. Louis is hiring a Billing/Scheduling Associate II (Hybrid) - Department of Medicine - Patient Access Center

Washington University in St. Louis is hiring a Billing/Scheduling Associate II for its Department of Medicine Patient Access Center. In this role, you will primarily obtain insurance information and counsel patients on financial assistance over the phone. You will be responsible for scheduling and registering patients remotely, with no in-person contact.

What You'll Do

• Obtain insurance information from patients and counsel on alternative financial assistance.
• Communicate with physicians and clinical staff to assist with scheduling urgent or referred patient appointments.
• Provide patient scheduling services, including collecting demographics and completing insurance registration.
• Review schedules for new patients and make necessary updates.
• Call patients with appointment reminders, obtaining insurance information and referral forms.
• Process internal physician referrals for clinical care.
• Explain the billing process to patients and answer incoming inquiries from patients and third-party payers.
• Work with others to solve moderately complex problems.
• Explain the billing process to other staff and assist with basic account maintenance.
• Assist patients with insurance questions related to billing.
• Assist staff with sending out reminder cards and other scheduling duties.
• Work with the Relatient patient reminder system results, contacting patients or making scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.

What We're Looking For

• High school diploma or equivalent high school certification, or a combination of education and relevant experience.
• 3 years of relevant experience.

Nice to Have

• Experience with Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, and Third Party Claims.
• Skills in Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, and Scheduling.

Technical Stack

• Epic EHR
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Relatient patient reminder system

Benefits & Compensation

• Compensation: $17.87 - $27.06 / Hourly
• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
• 4 weeks of caregiver leave.
• Family care resources.
• Tuition coverage for employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.

Work Mode

This position offers a hybrid work arrangement.

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. The University provides equal opportunity without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.