ju:niz Energy GmbH is hiring a Bilingual Teller fluent in Spanish and English to be a central part of the branch customer experience. This role specializes in combining digital engagement with in-person service, managing the lobby, processing transactions, and handling retail servicing interactions.
What You'll Do
- Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
- Actively engage in lobby management, meeting and greeting customers and proactively addressing their immediate needs.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Take ownership of escalated account services issues until resolution and log all customer complaints.
- Transition identified sales opportunities and provide introduction to the appropriate banking partner.
- Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
- Process customer and account maintenance accurately.
- Complete Consumer AML, BSA, and KYC related activities.
- Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of audit points.
- Complete other related duties as assigned.
What We're Looking For
- High school diploma or equivalent (GED).
- A minimum of 6 months of customer service experience, including data entry and/or cash handling experience.
- Ability to fluently communicate both verbally and in writing with bank customers in both English and Spanish.
- Proven verbal communication and interpersonal skills.
- Proven ability to demonstrate exceptional customer service.
- Well-organized with proven time management and prioritization skills.
- Proficient with internet user-level technology.
Nice to Have
- Bilingual skills based on specific branch needs.
Benefits & Compensation
- Hourly compensation range: $19.00 - $28.34 (USD).
Work Mode
This is an onsite position located in Hartford, Connecticut, United States of America.
ju:niz Energy GmbH promotes an environment that supports belonging and reflects the M&T Bank brand, exemplifying empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking.
