Oak Street Health is looking for a Mobile Operations Coordinator for our House Calls Program serving patients in York, Lancaster, Allentown, and Reading. You will serve as an integral part of our in-home care team, coordinating logistics, ensuring wrap-around clinical care, and providing direct telephonic support to patients and families.
What You'll Do
- Prepare daily visit schedules, including routing and logistics planning.
- Answer incoming calls, voice mails, and escalate patient needs.
- Complete patient appointment confirmation calls and update patient information in the electronic medical record.
- Conduct outbound calls, including outreach and scheduling for new patients.
- Monitor incoming faxes and distribute them to appropriate care teams.
- Manage the patient panel registry.
- Coordinate patient transitions back to a center as needed.
- Request patient medical records.
- Monitor patient admissions and schedule post-discharge visits.
- Follow up on Durable Medical Equipment (DME) and Home Health orders.
- Follow up on specialty appointments, including arranging transportation when necessary.
- Participate in daily huddles and weekly interdisciplinary team meetings.
- Perform other duties as assigned.
What We're Looking For
- Strong computer skills: Ability to quickly navigate and use multiple computer programs.
- Professional phone etiquette.
- US work authorization.
Nice to Have
- Bilingual skills are a plus (Spanish, Polish, Russian, or other languages spoken in our communities).
- A medical background is preferred.
- Experience in a customer service setting is strongly preferred.
- Some college is preferred.
Technical Stack
- Gmail
- MS Word or Google Docs
- Excel or Google Sheets
- Electronic medical record system
Team & Environment
You will be part of a Care Team consisting of a Provider, Medical Assistant/Scribe, Behavioral Health Specialist, and Mobile Operations Coordinator, working within the House Calls Program's in-home care team.
Benefits & Compensation
- Compensation: $18.50 - $35.29 per hour.
- Paid vacation, sick time, and investment/retirement 401K match options.
- Health insurance, vision, and dental benefits.
- Opportunities for leadership development and continuing education stipends.
- New centers and flexible work environments.
- Opportunities for high levels of responsibility and rapid advancement.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
- Benefit solutions addressing different needs including paid time off, flexible work schedules, family leave, dependent care resources, tuition assistance, retiree medical access, and more.
Work Mode
This is a full-time position based in York, Lancaster, Allentown, or Reading.
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
