Kota is looking for a Benefit Operations Coordinator to support our growth and improve benefit delivery across our platform. This is a highly visible role in a rapidly scaling company, offering direct exposure to customers, insurance providers, and internal teams.
What You'll Do
- Handle new business administration, including setting up employer schemes, facilitating application processing, and updating CRM and internal systems.
- Drive process optimization and automation by mapping workflows, identifying improvement opportunities, and collaborating with product and engineering teams.
- Support scheme renewals by working closely with employers and insurance providers, partnering with customer success teams to refine processes.
- Own policy event administration, processing changes for joiners, leavers, dependents, cancellations, and amendments while coordinating across internal teams.
- Interact with customers as part of a support function, investigating benefit queries, owning issue resolution, liaising with insurers on escalations, and maintaining documentation.
What We're Looking For
- 2+ years of experience in operations, insurance, benefits administration, or customer support.
- Strong attention to detail and ability to manage multiple workstreams while navigating complexity.
- Clear written communication skills and ability to collaborate with different stakeholders.
- Comfort working in fast-paced environments with ambiguity and evolving processes.
- A proactive mindset, initiative, strong ownership, and problem-solving skills.
Team & Environment
You'll report directly to the Benefit Operations Lead and be a key member of our operations team.
Work Mode
This is a hybrid role based in Dublin.
Kota is an equal opportunity employer.
