Gaia Family Inc is hiring a BDR (Patient Support) to connect with individuals as they consider Gaia for their fertility journey. You will be the first human touchpoint, answering questions, building trust, and ensuring prospects feel genuinely supported during an important time in their lives.
What You'll Do
- Manage a marketing pipeline of Gaia prospects.
- Qualify potential members at their early stages via inbound forms and outbound sales calls.
- Support marketing qualified leads (MQLs) to book a clinic consultation.
- Book initial calls between Gaia Prospects and Member Growth Associates.
- Manage all communication with Prospects via calls and email.
- Effectively carry out processes to track prospects' initial journey and share data with clinics and the rest of the team.
- Identify opportunities for increasing our sales pipeline to drive overall Member growth.
What We're Looking For
- A minimum of 1 year of experience qualifying leads and potential prospects over the phone and via inbound forms.
- Deep empathy and care for our Members—understanding that the IVF experience is incredibly stressful.
- You are a self-starter who can work as part of a small team and help set the team up for success on a specific growth project.
- Strong interpersonal skills for constant communication with patients, clinic staff, and company colleagues via email and phone calls.
Nice to Have
- Experience in the healthcare or fertility space.
Team & Environment
You'll work closely with our Marketing team.
At Gaia Family Inc, our vision is that everyone who wants a family should have the chance to try. We believe the difference between having a child or not should not be how rich you are.
