Arch is seeking an AVP, Business Solutions to partner with Strategic Ops leaders, cross-functional partners, and key stakeholders to drive strategic priorities and identify improvement opportunities. This role acts as the essential bridge between Underwriting and IT to implement technology and analytics-enabled workflows.

What You'll Do

Partner with Strategic Ops leaders and stakeholders to drive enterprise-wide strategic priorities and analyze customer/employee journeys.
Identify and advise on Operational and Technology initiatives required to support Underwriting across the enterprise.
Collaborate with IT and UW leaders to define short- and long-term Ops and Tech roadmaps.
Incorporate Strategic Analytics capabilities into Operations workflows.
Advise on transformation initiative prioritization from an enterprise-wide perspective.
Drive business requirements and act as the connective layer between Underwriting and IT.
Bring market insights on leading practices to inform organizational business priorities.
Partner to drive improvement in customer and employee journeys.
Implement technology and analytics-enabled workflows in collaboration with IT, Strategic Analytics, and other enabling functions.
Partner with IT and Lean Deployment Specialists to implement automation strategies.
Collaborate with IT and stakeholders to review and provide feedback on IT value generation.
Participate in developing the Triangulation Center of Excellence to support enterprise-wide objectives.
Engage in cross-functional problem-solving across IT, Data, Strategic Analytics, and other functions.

What We're Looking For

Proven experience in developing large-scale commercial and specialty Underwriting Systems (DuckCreek, Guidewire, Unqork, UW Platforms) and demonstrated value creation.
Excellent written and oral communication skills, with the ability to influence and present complex information to diverse stakeholders.
Ability to effectively communicate enterprise strategy and operational plans.
Skill in conveying complex, technical concepts to non-technical audiences.
Ability to discern operational and tech implications of strategic business plans.
Experience partnering with underwriting, technology, and analytics to deliver customer & business solutions.
Proficiency in documenting strategic requirements and identifying opportunities to improve journeys.
Must demonstrate proficiency in Teamwork, Interpersonal Skills, Communication, Technical, Problem Solving, and Service Skills.
Self-starter demonstrating flexibility, accountability, and adaptability.
Familiarity with Process Mapping, Lean Process Improvement principles, and Agile frameworks.
Experience partnering with IT development teams in Agile delivery & execution through the software development lifecycle.
Deep understanding of the insurance product lifecycle.
Bachelor’s Degree in a related field.
5-10 years of prior experience in Insurance Operations, Underwriting, Business Planning/Product Owner, IT, or a relevant role.

Nice to Have

Certified Scrum Product Owner certification.
Proficiency with Image Right, Policy Decisions Evolution, and Policy Writer.
Experience in consulting or working at large commercial insurers.

Technical Stack

DuckCreek
Guidewire
Unqork
UW Platforms
Image Right
Policy Decisions Evolution
Policy Writer

Team & Environment

You will partner with Strategic Ops leaders, cross-functional partners, IT, UW leaders, Strategic Analytics, Lean Deployment Specialists, and other enabling functions.

Benefits & Compensation

Compensation: $133,300 - $179,000/year.
Multiple medical plans plus dental, vision and prescription drug coverage.
Competitive 401k with generous matching.
PTO beginning at 20 days per year.
Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off.
Basic Life and AD&D Insurance as well as Short and Long-Term Disability.
Paid Parental Leave of up to 10 weeks.
Student Loan Assistance and Tuition Reimbursement.
Backup Child and Elder Care.