MCI Group is hiring an Association Operations Manager to execute and support administration, training, quality control, and services for our Association Solutions Full-Service Management teams. You will be the key resource for systems and processes used to support our diverse portfolio of clients.
What You'll Do
- Support clients with technical and process issues related to AMS, CRM, and other systems, including re:Members, MemberClicks, YourMembership, ClearVantage, and Personify products.
- Support, implement, and maintain integrations from AMS/CRM to other common industry systems like LMSs, community platforms, and marketing tools.
- Lead assigned workstreams or components of complex, cross-departmental projects for MCI USA and FSM clients.
- Partner with Senior Manager and Director to support client needs and execute against defined strategies.
- Support month-end financial reporting activities for clients, assisting in data validation and timely delivery.
- Develop and run reports from databases to provide data for financials, membership, sales, marketing, and client teams.
- Remain current on news and product releases from MCI and client SAAS partners.
- Develop, update, and deliver system-specific training for staff and volunteers.
- Identify opportunities for process improvements and apply tools, including AI, to increase efficiency.
- Assist with technology transitions and other special projects within Association Solutions.
- Support Advisory Services and PBM projects as necessary based on scope.
- Serve as backup client staff when needed.
What We're Looking For
- Bachelor’s degree or two (2) or more years of experience in a similar position or a proven track record in operations, association management, or professional services.
- Demonstrated ability to execute at least one database management system, AMS, and/or CRM.
- Ability to manage multiple responsibilities and priorities and work well under pressure.
- Ability to translate technical information for non-technical staff to understand.
- Interest in utilizing AI to optimize efficiencies and processes.
- Minimum of 3 years of full System Administration expertise in one or more AMS, CRM, or other database management systems.
- Proficiency using MS 365 tools, services, and applications.
- Ability to build and execute queries and reports, providing data analysis support.
- Understanding of nonprofit and association operations including membership structures, marketing trends, and events management.
- Ability to travel to MCI or client meetings as needed, typically 1-2 times per year.
Technical Stack
- AMS, CRM platforms
- re:Members, MemberClicks, YourMembership, ClearVantage, Personify
- LMS, Community platforms, Marketing tools
- MS 365
Team & Environment
You will work independently while partnering closely with a Senior Manager and Director to support client strategies and execution.
Benefits & Compensation
- Compensation: $26.92 - $28.85 per hour.
- PTO
- 13 paid company holidays, including closure from Christmas Eve through New Year’s Day
- 401K
- Medical, dental, vision and supplementary insurances
- Employer-paid group life insurance, short-term and long-term disability
- Employer-paid family building benefit (fertility, adoption and surrogacy)
- Employer-paid mental health benefit
- Pet discount program
Work Mode
This is a fully remote position.
MCI Group is dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.
