At Nagarro, we're looking for an Associate Principal Engineer to specialize in Salesforce CRM, with a deep focus on Service Cloud and Field Service Cloud. You will play a key role in translating complex business requirements into robust Salesforce designs, leading implementations, and mentoring others in our dynamic, non-hierarchical work culture.

What You'll Do

Write and review high-quality code to implement Salesforce solutions.
Facilitate business process discovery sessions to identify client requirements and process gaps.
Translate business requirements into Salesforce designs, prioritizing standard features and minimizing custom development.
Map functional needs to Service Cloud features like Case Management, Service Console, Entitlements, Milestones, Omni-Channel, Knowledge, and Live Chat.
Configure Salesforce features including Flows, Approval Processes, Validation Rules, and automation.
Lead deployment and adoption of Salesforce Field Service and Experience Cloud.
Mentor junior consultants and project team members on functional and technical Service Cloud best practices.
Contribute across the entire project lifecycle from strategy and design through to implementation and post-implementation support.
Conduct client workshops and design sessions, providing guidance on trade-offs between configuration and custom code.
Assist with change management, end-user training, and solution documentation.
Support integrations with ERP or legacy systems using REST/SOAP APIs and platform events.
Ensure adherence to Salesforce best practices, coding standards, and governance.
Monitor data quality, migration, and de-duplication efforts using tools like Data Loader, DemandTools, and Excel.
Identify project risks, dependencies, and constraints, recommending mitigation strategies.
Propose innovative ideas and workflow improvements to enhance customer service solutions.

What We're Looking For

9+ years of total professional experience.
Strong hands-on experience with Salesforce Service Cloud implementations, including Field Service Cloud.
Deep understanding of Salesforce Service Cloud functionality, administration, and customization.
Hands-on experience with Salesforce Lightning development, Apex, LWC, and Flows.
Proven experience configuring and optimizing Case Management, Service Console, Entitlements, Milestones, Knowledge Management, and Omni-Channel routing.
Strong understanding of Salesforce integration patterns (REST API, SOAP, middleware) and data management.
Proven ability to mentor and lead junior team members.
Strong analytical, problem-solving, and client-facing communication skills.
Experience documenting functional requirements and translating them into technical designs.
Familiarity with DevOps tools like Copado or Gearset for deployment and release management.
A bachelor’s or master’s degree in computer science, information technology, or a related field.

Nice to Have

Knowledge of Salesforce Field Service and Experience/Community Cloud.
Experience with Async Apex, Streaming APIs, and advanced Salesforce features.
An operational or analytical background in Sales, Marketing, or Customer Service domains.
Salesforce certifications in Service Cloud, Platform Developer, or Administrator.

Technical Stack

Platforms: Salesforce Service Cloud, Salesforce Field Service Cloud, Salesforce Lightning
Development: Apex, LWC, Flows
Integration: REST API, SOAP, Platform Events
Tools: Data Loader, DemandTools, Excel, Copado, Gearset