Join Amgen Inc. in redefining patient support programs as a Case Manager for Amgen Support +. In this vital role, you will handle an industry-leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program.
What You'll Do
- Interface closely with patients, HCP offices, and insurance companies to remove barriers and enable patients to begin therapy faster.
- Engage directly with health care professionals to establish options for financial assistance and reimbursement by navigating complex benefit programs.
- Engage empathetically with partners and stakeholders while maintaining positive rapport.
- Handle inbound and outbound calls from HCP’s and patients and enter all appropriate data into the system.
- Verify benefits for each patient and assist with copay, prior authorization, and reimbursement issues.
- Work with both commercial and government payors and interact with pharmacies to expedite a positive patient experience.
- Ensure a high quality of data integrity when interacting with supporting technologies.
- Problem solve by leveraging lessons learned and best practices.
- Compile and analyze data regarding reimbursement trends to assist with continuous improvement efforts.
- Learn and follow standard operating procedures (SOP’s) and adhere to government regulations and company policies.
What We're Looking For
- Master’s degree OR Bachelor’s degree and 2 years of Customer Service/Call Center experience OR Associate’s degree and 6 years of Customer Service/Call Center experience OR High school diploma / GED and 8 years of Customer Service/Call Center experience.
- Minimum of 6 months of experience working for AS+ or Tezspire Together HUB.
Nice to Have
- Proven experience working in a regulatory environment and with timely adverse event reporting.
- Proven experience working with both commercial and government payors.
- Experience with interacting with pharmacies to expedite a positive patient experience.
- Strong communication skills and a collaborative spirit to build relationships.
- Possess a strong “can do” attitude and demonstrated follow through and problem-solving skills.
- Attention to detail and ability to prioritize work, remaining agile with multiple plan designs and call types.
- General knowledge of accounting principles, pharmacy operations, medical claims, and claims coding (ICD-9 and ICD-10).
- Proven experience with MS Office products.
- Ability to identify trends or gaps with people, processes and/or systems.
- High School Diploma or GED required and at least two years of related experience (health care administration, medical coding and billing, customer service, direct benefits verification support, etc.).
Benefits & Compensation
- Compensation range: $78,882.00 USD - $107,404.00 USD.
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
- A discretionary annual bonus program.
- Stock-based long-term incentives.
- Award-winning time-off plans.
Work Mode
This position offers flexible work models, including remote and hybrid work arrangements, where possible.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
