Solenis is looking for a Sales Operations Specialist to provide remote support to our sales team and enhance operational efficiency. This role requires a proactive, detail-oriented individual who thrives in a fast-paced environment and is passionate about problem-solving and driving results.
What You'll Do
- Own tasks from initiation to completion, ensuring accountability and follow-through.
- Serve as a liaison between sales, customer service, and supply chain to track customer order deliveries and backorders.
- Handle escalated customer inquiries and resolve conflicts, managing escalations with empathy and professionalism.
- Coordinate and project-manage large customer roll-outs to ensure products arrive at new sites on time.
- Retrieve and manage data from various systems to support reporting, analysis, and decision-making.
- Provide assistance to sales on AR collection activities and rebate inquiries.
- Accurately enter all product details and data into external distributor portals.
- Maintain RFP/RFQ content repository and collaborate with internal resources to assist in their completion.
- Assist in organizing and tracking customer training sessions and product launches.
- Maintain distributor policy manual and track annual renewals of Diversey programs.
- Assist sellers in ordering labels and samples.
- Respond to distributor inquiries for existing or customer-specific price quotes.
- Complete the set-up process for new distributors and field questions from interested companies.
- Provide general sales support to distributor channel partners and Diversey sellers.
- Participate in team meetings and contribute to continuous improvement initiatives.
What We're Looking For
- Excellent written and verbal communication skills.
- Proven customer-facing experience with a strong ability to manage difficult conversations and resolve conflicts.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- High attention to detail and accuracy.
- Demonstrated problem-solving capabilities and analytical thinking.
- Ability to take ownership and drive tasks to completion.
- Proficiency in Microsoft Excel and other business software.
- A collaborative team player with a positive attitude and willingness to learn.
- Experience in a sales operations or customer support role.
- Familiarity with sales performance metrics and reporting.
Nice to Have
- Preferred Bachelor's degree with 2+ years in a sales operations or customer support role.
- Working knowledge of SAP, Salesforce (SFDC), and Tableau.
Technical Stack
- Microsoft Excel
- SAP
- Salesforce (SFDC)
- Tableau
Team & Environment
You will support the sales team and act as a liaison between sales, customer service, and supply chain.
Benefits & Compensation
- Comprehensive medical, dental, and vision from day one
- 401(k) with matching
- Learning and development opportunities
- Robust company culture
- Compensation: $69,000.00 - $115,000.00 plus discretionary bonuses
Work Mode
This is a fully remote position.
Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
