Arash Law is looking for an Amazon Operations Manager to lead end-to-end operational execution across all Amazon marketplaces in the U.S. and internationally. You will drive impact by owning inventory availability, logistics, fulfillment efficiency, reimbursement recovery, and operational issue resolution while contributing to scalable operational excellence.
What You'll Do
- Create, manage, and optimize FBA and FBM shipment plans across all marketplaces.
- Partner with the planning team to forecast inventory needs to prevent out-of-stocks and overstock situations.
- Monitor inventory performance metrics including sell-through, weeks of cover, and inbound performance.
- Manage aged, excess, stranded, and unsellable inventory.
- Optimize inventory placement and replenishment strategies.
- Partner with domestic and international 3PLs for kitting, labeling, prep, and storage.
- Coordinate inbound freight (LTL, FTL, ocean, air).
- Ensure compliance with Amazon FBA prep and labeling requirements.
- Track inbound shipments and resolve discrepancies.
- Support customs, duties, and cross-border fulfillment.
- Audit inbound discrepancies, packaging issues, fee inaccuracies, and FC errors.
- Partner with internal teams to resolve root causes and proactively flag operational risks.
- Document issues and drive corrective actions.
- Manage reimbursements for lost, damaged, or mis-received inventory.
- Audit FBA fees and storage charges.
- Resolve stranded inventory caused by operational issues.
- Manage and escalate Seller Central cases for Ops/Fulfillment related issues.
- Monitor account health metrics.
- Support operations across all global Amazon marketplaces.
- Manage region-specific operational requirements.
- Coordinate cross-marketplace inventory transfers.
- Support operational readiness for new marketplace launches.
- Build dashboards for inventory health and reimbursements.
- Identify cost leakage and inefficiencies.
- Develop SOPs for operational workflows.
- Partner with supply chain, product, packaging, finance, and marketing teams.
- Align inventory with promotions and demand spikes.
What We're Looking For
- 7+ years of Amazon Seller Central experience (3P).
- Strong FBA/FBM and inventory management expertise.
- Experience with 3PLs and freight partners.
- Advanced Excel skills.
- Multi-marketplace experience.
Nice to Have
- International Amazon marketplace experience.
- ERP and inventory tools knowledge (bonus for NetSuite experience).
- Amazon global fulfillment programs experience.
Work Mode
The role involves global operations management.
