Lithia & Driveway is looking for an Aftersales Technology Specialist to shape the digital customer journey across our dealership network. In this role, you will drive dealership adoption of the tech stack, optimize CRM usage, enhance customer loyalty, and partner with cross-functional teams to maximize ROI and ensure alignment with company objectives.

What You'll Do

Own and manage assigned aftersales technology channels including fleet management/ride share, service schedulers, service menu providers, digital MPI, and automated service drive inspection.
Serve as the subject matter expert on these platforms, including vendor and contract management, vendor onboarding via Workbase, performance tracking, and product roadmap alignment.
Lead Quarterly Review Boards (QRBs) with vendor partners to evaluate performance, feature enhancement, and alignment to company goals.
Develop and document best practices, processes, and KPIs to optimize service technology solutions.
Act as the primary liaison between CX&T, internal partners, dealership operations, and the regional fixed operations directors.
Serve as a digital experience consultant to regional teams and dealership operations to drive adoption and performance in the field.
Understand the process and integration requirement of all digital and physical processes to maximize the customer’s aftersales experience.
Build and maintain executive-level reports that showcase tool usage, performance, adoption rates, and ROI.
Partner with cross-functional teams to analyze data and generate insights to inform strategic decisions and product enhancement.
Conduct regular performance evaluations with internal and external partners to identify optimization opportunities.
Oversee relationships and manage performance with tech stack vendor partners to ensure alignment with organizational goals.
Support ongoing technology adoption through workshops, tech stack audits, and continuous feedback.

What We're Looking For

Bachelor’s degree in Business, Communications, or equivalent experience.
Minimum of 5 years of automotive retail experience.
Demonstrated expertise in Aftersales Technology such as DMS, X-Time, myKaarma and more.
Have implemented technology in a dealership setting.
Strong organizational skills with a keen eye for detail.
Proficiency in critical thinking, problem-solving, and data analysis to drive innovative solutions.
High School graduate or equivalent, 18 years or older required.

Technical Stack

DMS
X-Time
myKaarma
Workbase

Team & Environment

You will report to the Senior Manager, Customer Ecosystem and collaborate closely with internal stakeholders, field operations, and vendor partners.

Benefits & Compensation

Compensation: $75,000-$100,000
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

Work Mode

This is a remote position open to candidates within the U.S. and Canada.

Lithia & Driveway is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.