ServiceNow is seeking an Advisory Solution Consultant - Partners to serve as the primary strategic interface for Global and Strategic Regional partners. This role drives partner growth by combining pre-sales technical expertise, business development, and AI-first innovation to translate platform capabilities into scalable, outcome-driven offerings across enterprise domains.
What You'll Do
- Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
- Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.
- Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
- Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
- Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
- Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
- Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
- Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
- Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
- Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones.
- Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
- Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.
- Ensure partner offerings progress from concept through validation to scalable commercialization.
- Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.
- Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
- Support executive-level conversations with clear value narratives and outcome-based storytelling.
- Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.
What We're Looking For
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements.
- Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
- Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
- Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
- Experience shaping or scaling partner practices, offerings, or go-to-market motions.
- Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
- Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
- Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Nice to Have
- Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents).
- Background in management consulting, strategy advisory, or partner business development.
- ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
- Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).
- Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.
Technical Stack
- ServiceNow platform
- AI capabilities (Now Assist, AI Agents)
- CRM
- IT
- Security
- Business Services
- AI-enabled use cases
- automation patterns
- data-driven workflows
Benefits & Compensation
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Compensation: $131,925 - $217,725 base salary, equity (when applicable), and variable/incentive compensation with a competitive On Target Earnings (OTE) structure.
Work Mode
Hybrid role based in San Diego, California. Work personas (flexible, remote, or required in office) are assigned based on work and location; flexibility and trust are emphasized in distributed work approach.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
