Responsibilities
- Monitor assigned accounts: review aging, look for irregularities, non-payments, and delayed payments in customer accounts
- Contact Sponsors/CROs via phone to follow on unpaid/open invoices and ensure timely payments are received
- Investigate and resolve sponsor, patient and customer disputes
- Maintaining a strong business relationship with the Sponsors/CROs as the primary contact and voice for Sarah Cannon Research Institute in regards to payment of receivables
- Reconcile financial study data with data provided by Sponsors/CROs as needed
- Review, interpret and discuss contracts internally and with clients to assist with resolving payment or dispute issues
- Review medical procedure invoices in relation to the contracts to determine eligibility for reimbursement of costs
- Facilitate AR write-offs and route needed contractual amendments to Budgets & Contracts when needed
- Identify, report on and work with supervisor to resolve trends that negatively impact payment or workflows
- Work with other departments (i.e. Accounting, Treasury, Contracting) to resolve billing questions as needed
- Respond to requests for information from Corporate, Internal Audit and other internal management as requested by supervisor
- Ensure that tasks are completed within established deadlines
- Maintain productivity tracker and meet productivity and quality standards
- Ensure that all processing and reporting deadlines are consistently achieved
- Communicate concerns or issues to your direct supervisor timely and with a proposed solution
- Maintain strictest confidentiality to ensure that privileged and/or proprietary information is adequately safeguarded against disclosure
- All other duties as assigned
Requirements
- Bachelor's Degree preferred, experience may be substituted for education
- 1+ year work experience reading and comprehending complex documents and identify financial impacts
- Understanding of clinical financial systems and EMRs
Nice to Have
- Clinical Research experience highly preferred
