Braze is hiring an Account Manager, SMB

Braze is hiring an Account Manager, SMB to be the commercial owner of a portfolio of growth customers. You will ensure clients maximize value through our technology, renewing and expanding existing SaaS contracts while working with leading brands in multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.

What You'll Do

• Own the commercial relationship, empowering Braze utilization and value to achieve upsell and renewals targets.
• Acquire and maintain best-in-class product knowledge and stay current on industry trends.
• Proactively analyze customer product usage and identify growth opportunities.
• Effectively communicate customer feedback to the Braze product team.
• Collaborate cross-departmentally with teams including Success, Sales, Product, Legal, and Marketing.
• Coordinate resources to drive feature adoption.
• Work with Account Executives and Success Partners to seamlessly transition clients from pre-sales through onboarding and into ongoing service usage.

What We're Looking For

• At least 3 years experience renewing and expanding existing SaaS contracts for clients across various verticals, with typical deal sizes from $25k to $500k/year.
• Background in SaaS sales for Mobile and/or Marketing Technology.
• Proven success navigating organizations and quickly identifying decision makers and processes for the SMB customer segment.
• Outstanding verbal, written, and stand-up presentation skills.
• Prior experience with salesforce.com CRM, or similar CRM for pipeline management.
• Excellent organizational skills and time management abilities.
• The capacity to handle multiple competing priorities.
• Proven ability to quickly learn new cloud applications and tools.
• An accomplished networker in daily life through social media and other mediums.
• Up-to-date on digital trends, especially in mobile, web, and email.
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).
• Drive, intellectual curiosity, and a relentless commitment to excellence.

Nice to Have

• Product sales experience focused on selling email, analytics, CRM, marketing automation, and/or content marketing solutions.
• Prior experience collaborating with Customer Success and Marketing/Sales Enablement teams, including input into lead generation.

Technical Stack

• salesforce.com CRM
• MS Office Suite (Word, Excel, PowerPoint)

Team & Environment

You will be part of the Braze Account Management Team.

Benefits & Compensation

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services including fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within Braze.
• Salary range: $70,000 - $81,500/year + equity in the form of restricted stock (RSUs).

Work Mode

This is a hybrid position based in San Francisco.

Braze is an equal opportunity employer committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.