Keeper Security, Inc. is hiring an Account Manager focused on the SLED (state, local, and higher education) sector. In this role within our B2B sales division, you will be responsible for growing revenue by managing renewals, cross-sells, and upsells within an established portfolio of public sector clients.
What You'll Do
- Carry a revenue quota to meet or exceed sales targets within assigned accounts.
- Provide strong interactions with customers at the Senior Management level and build relationships with C-level contacts.
- Work with clients to negotiate contract renewals, cross-sells, and upsells.
- Establish client business and technical goals via technical and Quarterly Business Reviews.
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues, and close deals.
- Advise customers on best practices for securing their business against password-related breaches.
- Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle.
- Understand and navigate account procurement practices to negotiate licensing contracts.
- Resolve customer issues, alone and through collaboration with other internal teams, which can involve troubleshooting and require deep technical knowledge.
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication.
- Become a Keeper Security product expert for your customers and occasionally assist on Sales or Marketing calls/webinars.
- Drive customer advocacy in the form of references, referrals, and case studies.
- Perform data-driven reviews and analysis on your customer portfolio to prioritize opportunity and risk.
- Participate in the evolution of Keeper Security’s own Account Management programs and processes.
- Contribute towards the development of a strong team environment by upholding high work standards.
What We're Looking For
- 3+ years of experience in full cycle SaaS sales or Account Management with a focus on upselling and expansion.
- 2+ years of SLED or government sales experience within software or tech sales.
- Strong technical knowledge as it pertains to software integrations (SSO, Directory, etc.), implementation, onboarding, and support.
- Motivation by solving problems for customers and a demonstrated ability to anticipate challenges before they arise.
- Experience working with and selling to Enterprise organizations, C-level Executives, and IT and Cyber Security Executives.
- An unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value.
- An energetic, self-motivated attitude; a team player who is also a proactive and creative problem solver.
- Aptitude for learning software and strength with business applications.
- Ability to manage multiple priorities while maintaining strict attention to detail.
- Strong communication and interpersonal skills, both written and verbal, with consistent diplomacy, tact, and poise when working through customer issues and escalations.
- Working knowledge of Salesforce.com.
Nice to Have
- An undergraduate degree (BA/BS) is preferred.
- Experience working in the IAM (Identity and Access Management) industry.
Technical Stack
- Salesforce.com
Team & Environment
Join an elite group of proven performers and highly successful Account Manager professionals within the B2B sales division. Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows.
Benefits & Compensation
- Medical, Dental & Vision (inclusive of domestic partnerships).
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
- Voluntary Short/Long Term Disability Insurance.
- 401k (Roth/Traditional).
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
Work Mode
This is a hybrid role based in Chicago, IL (global headquarters).
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
