Keeper Security, Inc. is looking for an Account Manager, SLED to join our high-producing B2B sales team. In this role, you will be responsible for growing revenue within an established public sector client base of state, local, and higher education institutions. You will carry a revenue quota, manage contract renewals, upsells, and cross-sells, and act as a cybersecurity advisor to your customers.
What You'll Do
- Carry a revenue quota to meet or exceed sales targets within assigned accounts.
- Provide strong interactions with customers at the Senior Management level and support forming relationships with C-level contacts.
- Work with clients to negotiate contract renewals, cross-sells, and upsells.
- Work with clients to establish business and technical goals via technical and Quarterly Business Reviews.
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues, and close deals.
- Advise customers on best practices for securing and protecting their business against password-related breaches.
- Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle.
- Consistently demonstrate knowledge of Account Management best practices and operate as a Cyber Security advisor.
- Understand and navigate account procurement practices to negotiate licensing contracts.
- Resolve customer issues, alone and through collaboration with other Keeper Security teams.
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews.
- Become a Keeper Security product expert for your customers.
- Drive customer advocacy in the form of references, referrals, and case studies.
- Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk.
- Participate in the evolution of Keeper Security’s own Account Management programs and processes.
- Contribute towards the development of a strong team environment by upholding high work standards.
What We're Looking For
- 3+ years of experience in full cycle SaaS sales or Account Management with a focus on upselling and expansion.
- 2+ years of SLED or government sales experience within software or tech sales.
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support.
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges.
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives.
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value.
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver.
- Aptitude for learning software; strong with business applications.
- Ability to manage multiple priorities while maintaining strict attention to details.
- Strong communication and interpersonal skills, both written and verbal.
- Working knowledge of Salesforce.com.
Nice to Have
- Undergraduate degree preferred (BA/BS).
- Experience working in IAM industry is a plus.
Team & Environment
Join an elite group of proven performers and highly successful Account Manager professionals. Our team is full of seasoned technologists.
Benefits & Compensation
- Medical, Dental & Vision (Inclusive of domestic partnerships).
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
- Voluntary Short/Long Term Disability Insurance.
- 401k (Roth/Traditional).
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
Work Mode
This is a hybrid role based at our global headquarters in Chicago, IL.
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
