Nomadhealth is looking for an Account Manager to join the JobRobotix team. In this role, you will lead new customer onboardings and ongoing training, ensuring our customers achieve success with JobRobotix products. You will act as the subject matter expert, configure customer implementations, and teach customers how to best use our platform.
What You'll Do
- Be a subject matter expert on all JobRobotix products.
- Serve as the main point of contact or escalation point for designated accounts.
- Partner with Customer Support to build support documentation so customers can self-service their questions.
- Partner with the Finance team in tracking past-due accounts and communicating with customers to support timely payment resolution.
- Coach JobRobotix customers through online presentations to drive product adoption and customer success.
- Partner with the Manager of Client Services and General Manager of JobRobotix to create and track performance metrics.
- Surface upsell opportunities to Sales by driving value in every customer conversation.
- Conduct Quarterly Business Reviews with customers to ensure they receive value from our products.
- Independently and successfully manage a high volume of tasks and customer issues.
- Contribute to an environment of high accountability, teamwork, and hard work.
What We're Looking For
- 2+ years prior experience in a client-facing or account management role.
- Passionate about customer success and customer experience.
- Comfortable working in a small startup environment.
- Comfortable with ambiguity and operating in an unstructured environment.
- Strong desire to build robust team documentation.
- Strong desire to become a subject matter expert in a product suite.
- Highly accountable, team player, with a very strong work ethic.
- Customer-first mindset: you go above and beyond to make our customers happy.
- Excellent verbal and written communication skills.
- Strong project management skills, with the ability to coordinate customer onboarding, manage timelines, and stakeholder expectations.
- Able to contribute to a positive team environment by investing in relationships with customers and colleagues.
Nice to Have
- Experience in healthtech SaaS.
Team & Environment
This role reports to the Manager of Client Services and partners closely with the General Manager of JobRobotix. We foster a culture of high accountability, teamwork, and hard work within a positive team environment.
Benefits & Compensation
- Tier 1 salary range: $87,500 - $96,000 (NYC, SF, Seattle).
- Tier 2 salary range: $77,500 - $85,000 (Boston, DC, Chicago, San Diego, Los Angeles, Austin).
- Tier 3 salary range: $74,000 - $81,500 (All other locations).
Work Mode
This is a local-country position. Hiring locations are categorized into three salary tiers: Tier 1 includes NYC, SF, and Seattle; Tier 2 includes Boston, DC, Chicago, San Diego, Los Angeles, and Austin; Tier 3 includes all other locations.
Nomad Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
