TaxValet is hiring an Account Manager for Cresta, a highly strategic role reporting directly to the Head of Enterprise Account Management. You will be the second Account Manager on the team, playing a central role in driving upsells, renewals, and long-term customer value while helping to shape and co-build the Account Management function from the ground up.

What You'll Do

Invest in lasting relationships, prioritizing trust and long-term value as a strategic partner.
Navigate complex sales cycles with resilience to directly fuel customer growth.
Work seamlessly across Sales, Customer Success, Product, and Operations for a unified customer experience.
Articulate Cresta's value clearly, helping customers understand its strategic and operational advantages.
Identify signals and guide customers toward deeper value realization for retention and expansion.
Use commercial levers to architect smart, efficient deals while maintaining healthy business fundamentals.
Convert stakeholder information into actionable insights for account strategy and customer experience.
Understand when travel is a differentiator for advancing renewals or deepening executive trust.

What We're Looking For

Experience in Customer Success or Sales roles where you owned revenue or renewal outcomes.
A consistent record of hitting or exceeding goals in customer-facing environments.

Nice to Have

Experience in the contact center ecosystem or consulting.

Team & Environment

This is the second Account Manager at Cresta, reporting directly to the Head of Enterprise Account Management. You will join a team on a thrilling journey to revolutionize the workforce with AI, requiring an entrepreneurial mindset that thrives in ambiguity and enjoys designing new processes.

Benefits & Compensation

Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
Flexible PTO.
Paid parental leave for all new parents welcoming a new child.
Retirement savings plan.
Remote work setup budget.
Monthly wellness and communication stipend.
In-office meal program and commuter benefits provided for onsite employees.
Competitive, location-based pay and equity included in total compensation.